Refund policy

Thank you for shopping with White Fox Paper. We want you to be happy with your purchase. This policy explains how returns and refunds work for our two product types: digital products (ebooks and digital magazines) and printed books (printed on demand and shipped by our printing partner, Lulu).

1. Digital products (ebooks and digital magazines)

Digital files cannot be returned once they have been delivered, so all digital sales are final once the product has been downloaded or accessed.

By completing your purchase, you agree to immediate delivery of the digital content. You acknowledge that, once the download begins, you lose any right of withdrawal or cancellation that would otherwise apply, including the 14-day right of withdrawal for consumers in the European Union and United Kingdom.

We will gladly help you or issue a refund if:

You were charged more than once for the same product.
The file is corrupted, incomplete, or will not open, and we cannot fix the problem.
You received the wrong product.
You bought a product by mistake and have not yet downloaded or opened it. Please contact us within 7 days of purchase.

2. Printed books

Our printed books are made to order. Each copy is printed after you place your order, so we cannot accept returns or give refunds if you simply change your mind.

We will send a free replacement or issue a refund if:

Your book arrives damaged.
Your book has a printing or binding defect (for example, missing, blank, or misprinted pages, or a faulty cover).
You received the wrong item.
Your package is lost or has not arrived within [30] days of the shipping date.

To make a claim:
Email us at [your email address] within [30] days of delivery (or within [30] days of the shipping date for lost orders). Please include:

Your order number.
A short description of the problem.
Clear photos of the book and the packaging, for damaged or defective items.

We may ask you to keep the item until we have reviewed your claim. In most cases, you do not need to send the book back.

Order cancellations:
Because printing starts soon after you order, we can only cancel or change an order if you contact us within [24 hours] and production has not yet started. Once a book is in production, it cannot be cancelled.

Incorrect address:
We are not responsible for packages that are lost, delayed, or returned because of an incorrect or incomplete shipping address. If a package is returned to us for this reason, you may have to pay the shipping cost to send it again.

Returns (when requested by us):
If we ask you to return an item, we will give you instructions and a return address. Please do not send anything back without contacting us first, as unapproved returns may not be accepted or refunded.

3. How refunds are processed

Once your claim is approved, we will notify you by email.
Approved refunds are issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.
Refunds cover the price of the product. Original shipping fees are refunded only when the problem was our or our printer’s error (damaged, defective, wrong, or lost items).
Customs duties, import taxes, and similar fees charged by your country are not refundable by us.

4. Subscriptions (if applicable)

You may cancel a recurring subscription at any time. Cancellation takes effect at the end of the current billing period, and we do not provide refunds for periods that have already been paid. Individual issues you have already received are covered by the rules above.