Shipping policy

White Fox Paper offers two types of products: digital products (ebooks and digital magazines) and printed books, which are printed and shipped on demand by our printing partner, Lulu.

1. Digital products

• No physical item is shipped.
• After your payment is confirmed, you will receive an email with a download link, usually within a few minutes.
• If you do not receive your email within [30 minutes], please check your spam or junk folder, then contact us at hello@whitefoxpaper.com with your order number.
• Please download and save your files promptly and keep a backup copy.
• Digital products are available worldwide, with no shipping fees.

2. Printed books (print-on-demand)

Printed books are made to order. Nothing is kept in a warehouse, which means your copy is printed fresh after you buy it.

Fulfillment partner:
Orders for printed books are produced and shipped directly by Lulu. To fulfill your order, we share your name, shipping address, email, and phone number (if provided) with them. Your order may ship from a printing facility close to your location, which can be in a different country from ours.

Processing and production time:
Please allow approximately [3–5] business days for your book to be printed and prepared for shipment. Production times may be longer during busy periods such as holidays.

Shipping time:
After production, delivery times depend on the shipping method you choose at checkout and your location. These are estimates only:

So the total time from order to delivery is usually about [1–3 weeks], depending on where you live. Delays can occur because of customs, weather, carrier issues, or holidays, and these are outside our control.

Shipping rates:
Shipping costs for printed books are calculated at checkout based on the destination, the weight of your order, and the shipping method you select. We do not mark up shipping beyond the rate shown.

Tracking:
When your order ships, you will receive an email with a tracking number and link, usually sent by Lulu or the carrier. Tracking updates can take 24–48 hours to appear.

Where we ship:
We ship printed books to the countries supported by our print partner. If your country is not available at checkout, please contact us.

Mixed orders:
If you order both digital and printed products, the digital files are delivered right away by email, and the printed books ship separately.

3. Customs, duties, and taxes

For international orders, your package may be subject to import duties, customs fees, or VAT charged by your country. These charges are not included in the price or shipping cost and are the responsibility of the buyer. We have no control over these fees and cannot predict their amount. Please check with your local customs office if you are unsure.

4. Shipping address accuracy

Please check your shipping address carefully before completing your order. Because printed books go into production quickly, we may not be able to change an address after purchase. If you spot a mistake, email us immediately at [your email address]. We are not responsible for packages lost or delayed because of an incorrect or incomplete address. If a package is returned to the sender because of an address error, you may need to pay to have it shipped again.

5. Order changes and cancellations (printed books)

Because printing starts soon after you order, we can only cancel or change an order if you contact us within [24 hours] and production has not yet started. Once a book is in production, it cannot be cancelled.

6. Damaged, defective, or lost orders

We want you to be happy with your book. Please contact us at hello@whitefoxpaper.com within [30] days of delivery if:

• Your book arrives damaged.
• There is a printing or binding defect.
• You received the wrong item.
• Your package has not arrived within [30] days of shipping, or tracking shows it as lost.

Please include your order number and, for damaged or defective items, clear photos of the book and packaging. After reviewing your request, we will send a free replacement or issue a refund.

Because printed books are made to order, we cannot accept returns or give refunds if you simply change your mind.